Refund policy

OVERVIEW

At Seyon Serene, customer satisfaction is extremely important to us. We strive to provide high-quality products and a smooth shopping experience.

This Return, Refund & Cancellation Policy outlines the terms and conditions regarding returns, refunds, exchanges, cancellations, and shipping for purchases made through https://www.seyonserene.com/.

By placing an order on our Website, you agree to this Policy.

SECTION 1 — RETURN ELIGIBILITY

We offer returns and replacements for eligible products under the following conditions:

The product is damaged during transit;
The wrong product has been delivered;
The product received is incomplete;
The product significantly differs from what was shown on the Website.

To be eligible for a return:

The return request must be initiated within 24 hours of delivery;
The item must be unused and in its original condition and packaging;
Proof of purchase or order confirmation must be provided.

Products sent back without prior return approval will not be accepted.

SECTION 2 — RETURN REQUIREMENTS

Depending on the issue, the following proof is required:

Issue	Required Proof
Damaged or defective product	Product image
Wrong product received	Product image + Tag image
Product differs from Website images	Product image
Incomplete order received	Product image + Tag image

If an item purchased includes a free gift, the free gift must also be returned along with the main product.

SECTION 3 — NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

Sale or discounted products;
Gift cards;
Gift boxes;
Personalized or custom-made items;
Perishable or personal care products where applicable.

We reserve the right to refuse returns that do not meet our return conditions.

SECTION 4 — RETURN INTIMATION

To initiate a return or replacement request, please contact us within 24 hours of delivery through:

Email: seyonserene.s@gmail.com
Phone: +91 99431 90901

Please include:

Order Number;
Courier Docket Number / AWB Number;
Reason for Return;
Supporting images where applicable.

Once your request is reviewed and approved, further return instructions will be shared.

SECTION 5 — EXCHANGES

If you wish to exchange a product, we recommend returning the original product (if eligible) and placing a new order separately.

Exchanges are subject to product availability.

SECTION 6 — REFUND POLICY

Once we receive and inspect the returned product, we will notify you regarding approval or rejection of your refund request.

If approved:

Refunds will be processed to the original payment method;
Refunds typically take 7–10 working days to process;
Depending on your bank or payment provider, it may take an additional 10–14 business days for the amount to reflect in your account.

During festive or seasonal periods, refund processing may take up to 15–18 business days.

Mode of refund may vary depending on circumstances.

SECTION 7 — FAILED OR DECLINED PAYMENTS

If your payment fails or is declined:

Please verify your payment details and retry;
If your bank account has been debited but the order is unsuccessful, the amount will usually be automatically reversed within 5–7 business days by your bank.

Seyon Serene is not responsible for payment failures caused by: